at Techsavanna Company Limited
Contractual FeaturedWe are hiring a UI/UX Designer to create simple, intuitive, and youth-centric digital experiences that drive adoption, utilization, trust, and delight.
This is a true builder role. With many customer journeys yet to be developed, you will play a foundational role in shaping the product—defining UX patterns, visual language, interaction models, and experience frameworks that will become the backbone of the Youth app.
You will partner closely with the Product Owner and Customer Success Manager to:
Understand youth behaviors, motivations, fears, and digital expectations
Translate problem statements into playful, modern, and trustworthy experiences
Prototype rapidly and validate ideas with real users
Ensure experiences are optimized for speed, clarity, and emotional impact
This role requires strong cross-functional collaboration, fast iteration, and comfort working in ambiguous environments. You will operate in a design–test–refine cycle, where every decision contributes to key outcomes: customer satisfaction and revenue growth.
Conduct user research (interviews, usability testing, contextual inquiry) in partnership with Customer Success
Translate insights into clear UX problem statements and opportunity areas
Identify friction points in early concepts and existing digital experiences
Develop behavioral archetypes (e.g., savers, borrowers, explorers)
Design intuitive user flows across key customer journeys
Create journey maps, task flows, and experience blueprints—especially for high-trust flows (e.g., KYC, lending)
Develop wireframes, low- and high-fidelity designs
Translate product requirements into seamless, user-friendly interactions
Design scalable UI components aligned with the Youth brand
Build and maintain a consistent design system (typography, color, spacing, components, interaction guidelines)
Ensure consistency across platforms (Android, iOS, Web)
Collaborate with engineering to ensure feasibility and implementation quality
Create interactive prototypes using tools such as Figma, ProtoPie, or InVision
Support experimentation (A/B tests, usability tests, trust messaging validation)
Iterate quickly based on user feedback, data, and observed behaviors
Work closely with Business Analysts to align designs with business and technical requirements
Partner with developers to refine interactions, animations, and edge cases
Collaborate with QA to validate UX behavior and visual quality
Align with data teams to ensure proper tracking of user interactions
Track UX performance metrics (drop-offs, completion rates, time-to-task)
Analyze behavioral data with analytics teams
Translate insights into actionable design improvements
Monitor adoption and overall UX health of released features
Strong experience in journey mapping, task flows, and interaction design
Deep understanding of usability principles, accessibility, and cognitive load reduction
Proven experience designing mobile-first digital products
Strong visual design skills (layout, typography, color, spacing)
Ability to create and scale design systems
Experience aligning product UI with brand identity
Experience conducting or supporting usability testing
Ability to synthesize research into clear design recommendations
Understanding of youth digital behavior and trends is a strong advantage
Figma (primary tool)
Prototyping tools (ProtoPie, InVision, Framer)
Familiarity with analytics tools (e.g., Mixpanel, Firebase, GA4) is a plus
Strong empathy and user-first mindset
Excellent collaboration and communication skills
Comfortable working in fast-paced, ambiguous environments
Highly iterative, proactive, and solution-oriented
Monthly based
Nairobi,Nairobi County,Kenya
Nairobi,Nairobi County,Kenya
